The Communications Center serves the citizens of Ocala as the primary 911 Public Safety Answering Point (PSAP) and is managed by Sherry Gronlund. The division fields calls requesting response from police, fire and EMS-Emergency Medical Services. All calls requiring the Fire Department or EMS are immediately transferred to the appropriate agency. Calls for police service are handled by our specially trained police call takers and dispatchers. Our call center handles more than 300,000 calls per year. All employees receive a minimum of 232 hours of training and are certified by the Department of Health as a Public Safety Telecommunicator.
The Ocala Police Department Records Section’s vision is to maintain the integrity and security of the records entrusted within, serve the public, and act as a support unit for the Police Department.